Troubleshooting

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How to clear Detrics cache

If the app is showing unexpected errors or not responding, try cleaning your cache by following this video tutorial:

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Problem with install button in Get Started sheet

In some cases, the install button in the Get Started sheet may not work as expected. If you’re unable to install Detrics using the in-sheet button, you can install the add-on directly from the Google Workspace Marketplace.

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Step-by-step installation guide

Follow these steps to install and launch Detrics from the Google Workspace Marketplace: Step 1: Install from the Marketplace Visit the Detrics Google Workspace Marketplace page and click the Install button. Step 2: Select your Google account Choose the Google account you want to use with Detrics and click on it to continue. Step 3: Review account permissions Google will show you what information Detrics will access (your name, profile picture, and email address). Click Continue to proceed. Step 4: Grant application permissions Review the permissions that Detrics needs to function:

• See, edit, create and delete all your Google Sheets spreadsheets
• Connect to an external service
• Display and run third-party web content in prompts and sidebars

Click Allow to grant these permissions. Step 5: Complete the installation You’ll see a confirmation message that Detrics has been installed. Click DONE to finish the setup. Step 6: Launch Detrics in Google Sheets Open any Google Sheet and navigate to Extensions > Detrics - PPC, Marketing Analytics & Ecommerce > Launch Detrics to start using the add-on.