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Connection issues usually fall into one of three categories: authorization failures, missing accounts, or expired tokens. Here is how to diagnose and fix them.

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Common Issues

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Authorization Fails or Gets Stuck

Symptoms: The OAuth popup closes without completing, or you see a generic error after authorizing. Solutions:
  • Disable browser pop-up blockers for app.detrics.io
  • Clear your browser cookies and try again
  • Make sure you are authorizing with the correct account (e.g., the Google account that has Google Ads access, not a personal one)
  • Try using an incognito/private browser window

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No Accounts Appear After Connecting

Symptoms: The connection succeeds but no ad accounts or properties are listed. Solutions:
  • Verify that the account you authorized with actually has access to the data. For example, with Meta Ads, you need admin or analyst role on the ad account.
  • For Google Ads, make sure your Google account is linked to the MCC or individual ad account.
  • Wait a few seconds and refresh — account loading can sometimes take a moment.

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Connection Shows “Expired” or “Disconnected”

Symptoms: A previously working connection stops working, or shows a warning badge. Solutions:
  • Reconnect the platform from the Data Sources page. Click on the platform, find the expired connection, and click the reconnect button.
  • If you recently changed your password on the platform, you will need to reauthorize.
  • For Meta/Facebook connections, token expiration can happen if Facebook detects unusual activity. Reconnecting resolves this.

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Data Returns Empty or Errors

Symptoms: Queries run but return no data or throw errors. Solutions:
  • Check that the account you selected actually has data for the time period you are querying
  • Verify the connection is still active in Data Sources
  • For platform-specific API errors, check the troubleshooting guides below

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Platform-Specific Troubleshooting

For detailed troubleshooting guides per platform, see:

Facebook / Meta Ads

OAuth issues, Business Manager access, token expiration

Google Ads

MCC access, account linking, API errors

TikTok Ads

Business Center access, API limitations

LinkedIn Ads

Campaign Manager access, permission issues

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Still Need Help?

If you have tried the steps above and the issue persists, reach out to support: Include the platform name, the error message (if any), and the email address you used to authorize.