Last updated: August 2, 2025
Having trouble connecting your Facebook Ads account to Detrics? This comprehensive guide will help you diagnose and resolve the most common connection issues.

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Understanding Facebook Access Expiration

Access to Facebook can expire for various reasons. These are the most common causes of connection issues:

Password Changes

Changing your Facebook password automatically revokes access tokens for connected third-party applications.

Meta Security Reviews

Meta may revoke access during routine security reviews, especially for recently connected applications like Detrics.

Token Expiration

Access tokens have built-in expiration dates and need periodic renewal to maintain connection.
Solution: When access expires, you’ll need to reconnect your Facebook (Meta) Ads account to Detrics through the connection setup process. This re-establishes the authentication and renews the access tokens. Important: Once you reconnect Meta Ads, all your existing queries and Looker Studio dashboards linked to your Meta accounts will automatically start working again. The reconnection process fixes all connections at once - you don’t need to recreate your queries or dashboards.

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Follow These Simple Steps to Reconnect and Fix All Facebook (Meta) Ads Queries

1

Remove Facebook App Connection

Go to Facebook Business Tools Settings and click on “Remove” next to the Detrics app.Facebook Business Tools - Remove Detrics App
2

Open Google Sheets

Open a new Google Spreadsheet or click here to create a new sheet directly.
3

Launch Detrics

Fire up Detrics: Select Extensions > Detrics > LaunchGoogle Sheets Extensions Menu - Detrics Launch
4

Connect Data Source

Click on “Connect Data Source”Detrics Connect Data Source Button
5

Reconnect Facebook Ads

Select Facebook Ads and complete the reconnection process to re-establish access.Detrics Facebook Ads Reconnection

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Shared Connection Between Google Sheets and Looker Studio

Google Sheets and Looker Studio share the same Meta Ads connection. This means:
  • Single reconnection fixes both platforms: When you reconnect Meta Ads through Google Sheets, your Looker Studio dashboards are automatically fixed too
  • No duplicate setup needed: You only need to reconnect once, regardless of which platform you primarily use

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Alternative: Reconnect Through Looker Studio

Looker Studio users can also reconnect Meta Ads directly through Looker Studio:
  1. Open your Looker Studio dashboard that uses Meta Ads data
  2. Click on any chart showing connection errors
  3. Select “Reconnect” when prompted
  4. Complete the Meta Ads authentication process
  5. All your Meta Ads queries in both Looker Studio and Google Sheets will be restored
Need help? If errors persist after following these steps, please reach out to support@detrics.io